AGEST -

Complaints

We strive to provide members and employers with excellent service.  We aim to answer your queries as quickly as possible, to your complete satisfaction.

However, if you are dissatisfied with any aspect of the fund, please write to:

Michael Seton
Chief Executive Officer
AGEST Super
Level 3, 4 Riverside Quay
SOUTHBANK  VIC  3006

We aim to resolve all complaints within 90 days. If you are dissatisfied with our response, you may contact the Superannuation Complaints Tribunal (SCT) for a further review of your complaint. The SCT can be contacted by calling 1300 780 808, or by writing to:

The Secretariat
Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001

The SCT is an independent body set up by the Commonwealth Government to assist members or beneficiaries to resolve certain superannuation complaints. The SCT is a free service. The SCT may be able to assist you to resolve your complaint, but only if you are not satisfied with the response received from us. If the SCT accepts your complaint, it will attempt to resolve the matter through conciliation, which involves assisting you and the fund to come to an agreement. If the conciliation is unsuccessful, the SCT will make a determination which is binding.