How to join AGEST

Complaints
Last Updated : 29 Jun 2007
Website users have given this page the
following rating (0 votes):

We strive to provide members and employers with excellent service.  We aim to answer your queries as quickly as possible, to your complete satisfaction.

However, if you are dissatisfied with any aspect of the fund, please write to:

Michael Seton
Chief Executive Officer
AGEST Super
Level 3, 4 Riverside Quay
SOUTHBANK  VIC  3006

We aim to resolve all complaints within 90 days. If you are dissatisfied with our response, you may contact the Superannuation Complaints Tribunal (SCT) for a further review of your complaint. The SCT can be contacted by calling 1300 780 808, or by writing to:

The Secretariat
Superannuation Complaints Tribunal
Locked Bag 3060
GPO Melbourne VIC 3001

The SCT is an independent body set up by the Commonwealth Government to assist members or beneficiaries to resolve certain superannuation complaints. The SCT is a free service. The SCT may be able to assist you to resolve your complaint, but only if you are not satisfied with the response received from us. If the SCT accepts your complaint, it will attempt to resolve the matter through conciliation, which involves assisting you and the fund to come to an agreement. If the conciliation is unsuccessful, the SCT will make a determination which is binding.



Use the form below to give AGEST your feedback about the content on this page.
For general enquiries or enquiries relating to your account, click here to contact us.
 
Rate this page
  • 1
  • 2
  • 3
  • 4
  • 5
  •   « Click on a star to set your rating
Give AGEST your feedback/comments on this page.

Remaining characters: 300
Email Address
If you would like us to contact you, please include your contact details.
 

This website, and documents linked to it, provides information of a general nature. It has been prepared without taking into account your particular needs, circumstances and objectives. You should assess your own financial situation and read our combined Product Disclosure Statement and Financial Services Guide before making an investment decision. The Trustee of AGEST (Australian Government Employees Superannuation Trust) is AGEST Super Pty Ltd, ABN 44 007 390 392, SPIN AGE0101AU and AFSL 233707, RSE Licence L0000383, RSE Registration R1001556.