Need help with your Super?
Last Updated : 07 Dec 2008
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Our staff can provide assistance to employers in the following ways:

  • General Enquiries
    Please phone 1300 724 378 or email employers@agest.com.au

  • Specific payroll issues (for example, setting up a new payroll system or report) Please contact our Employer Services Manager, Anthony Beamish on phone (03) 9674 9374 or via email to anthony.beamish@agest.com.au.

Interested in superannuation information sessions for your staff?

AGEST conducts information sessions on superannuation in the major cities across Australia. For more information about these sessions please see our seminars webpage or contact us on 1300 724 378 or email to employers@agest.com.au.


Frequently Asked Questions (FAQs)

Below are answers to some of the routine superannuation legislation and administration questions that are raised on a frequent basis.

If you cannot find the answer to a question here or you require further information on any questions and answers, please contact us or call us on 1300 724 378.  


How much do I have to contribute as an employer?
Under the current Superannuation Guarantee (SG) legislation, you are required to pay an amount equal to 9.0% of your eligible employee's gross salary into a complying superannuation fund such as AGEST Super.

However, if your employees work under a specific industrial award or agreement you are required to pay superannuation as specified under that arrangement.


How frequently do I have to contribute?
The Superannuation Guarantee (SG) legislation requires employers to contribute superannuation on behalf of eligible employees on at least a quarterly basis. The quarterly dates are as follows:


Period Latest Date Due

1 July to 30 September

28 October

1 October to 31 December

28 January

1 January to 31 March

28 April

1 April to 30 June

28 July


Under the SG legislation, if an employer fails to meet their obligations for a quarter, they may have to pay the Superannuation Guarantee Charge (SGC). The SGC required to be paid by an employer to the Australian Taxation Office (ATO) is the contribution amount due but not paid on time, an additional administration fee and interest. These amounts are not tax deductible to the employer and may still be payable even if the (late) super contributions have since been paid to a super fund for the relevant period.

We prefer to receive contributions from employers on either a fortnightly, monthly or quarterly basis.

Contributions should continue as long as an employee is receiving or is eligible to receive pay, including when the employee is absent from work for any of the following reasons:

  • Sick leave
  • Long service leave
  • Annual leave
  • Jury service or the like
  • Paid leave of absence
  • Workers compensation

When an employee is not receiving pay (for example, approved leave without pay) superannuation contributions are not required to be paid.

For more information on when super contributions are due, or on what salary components super is calculated, please contact the Australian Taxation Office on 13 10 20 or visit their website at www.ato.gov.au.



Can my employees make salary sacrifice (before-tax) or voluntary (after-tax) contributions?
Yes, we accept salary sacrifice contributions and member voluntary contributions.

We also accept rollovers from other complying superannuation funds.


What happens if I overpay contributions?
A form is available on our website to assist you in making a refund request.

For more information about requesting a refund and our refund policy, please click here.


How does AGEST Super keep employers up to date with important events?
You will receive an annual Record of Contributions in August each year. This record details all contributions that have been received in the last financial year. This record will assist you in completing your business tax return and reconciling your superannuation payments.

You will also receive a quarterly newsletter that will provide you with an update on current superannuation events, changes in the legislation and any important items that we are working on.

This website is also a key source of information as it is updated regularly.


How does AGEST Super communicate with my employees?
New members receive a copy of our Product Disclosure Statement (PDS). They will also receive confirmation of their membership after we receive a contribution.

Your employees will also receive two half-yearly statements each year, around January and August. These statements will include updates on investment performance, legislation and our products and services.




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For general enquiries or enquiries relating to your account, click here to contact us.
 
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This website, and documents linked to it, provides information of a general nature. It has been prepared without taking into account your particular needs, circumstances and objectives. You should assess your own financial situation and read our combined Product Disclosure Statement and Financial Services Guide before making an investment decision. The Trustee of AGEST (Australian Government Employees Superannuation Trust) is AGEST Super Pty Ltd, ABN 44 007 390 392, SPIN AGE0101AU and AFSL 233707, RSE Licence L0000383, RSE Registration R1001556.