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Privacy Policy

We handle your personal information in accordance with a set of National Privacy Principles.

We only collect information that is necessary to administer your ongoing membership. 

Information that we collect is used to:

  • establish a membership account for you
  • to process contributions to your account
  • to enable benefit payments to be made
  • to correspond with you
  • to search for any unclaimed benefits you may have and
  • to keep you up to date with opportunities available to you as a member.

We outsource the administration of its records to an external superannuation administration company and contracts with other organisations to provide services to you on our behalf.  They are authorised to use your personal information only to administer your membership, under the strictest confidence.

Your personal information will not be used or disclosed for any other purpose without your consent, except where required by law eg to report information to the Australian Taxation Office (ATO) for tax-related purposes.

We intend to regularly search the Lost Members' Register (held by the ATO) for any unclaimed benefits you may have.  You can opt out of this process by contacting us.

The personal information collected by us from you, or through your employer, includes your contact details, date of birth and Tax File Number (if you have chosen to quote it). Over time, this will be supplemented with financial and other information necessary to administer your membership. Before a benefit can be paid to you, we will require further identification documents and information from you, in order to ensure correct payment details.

With your consent, additional information may be collected from you or your medical practitioners or from your employer for the purpose of assessing your eligibility for insurance cover or for the assessment of a claim.

We have strict security measures in place, and the staff who handle your personal information have the knowledge, skills and commitment to protect it from unauthorised access or misuse. As a member, you may ask to see the information held about you and to have it corrected if necessary.

If you would like more information about the Privacy Act, you can contact the Federal Privacy Commissioner's hotline on 1300 363 992 or visit the Privacy Commissioner's website.